Download WD Drive Unlock Software and Protect Your Data from Unauthorized Access
I have a WD My Passport 1TB USB 3.0 portable drive (Model - WDBBEP0010BBK-03) and it comes with an old and outdated program for the drive security called WD DriveUnlock instead of WD Smartware. I tried to upgrade the WD Drive Unlock program as its old and has issues but to no avail. I tried to download all the update / updaters in the given sequence and run them but it still did not upgrade the WD Drive Unlock. In the process I ended up installing the latest version of WD Smartware software on my computer, which recognizes the drive and can help unlock it but does not have the drive setup option for the drive. I need to get the WD Drive Unlocker updated as the program does not have the cursor blinking at the password entering screen by default and makes me click on it (which i feel is an additional step) to enter the password. Please guide me to upgrade it to WD Smartware (which I know is better) or help me get rid of this.
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I opened the URL that you shared and found it to be the exact same one that I used to download the latest WD Software / Driver for my drive. As mentioned in my original post, I did go through each Software / Driver update link on the page for my Dirve and found the following hurdles.
Western Digital products use drivers that are provided by the Windows and macOS operating systems. The driver will be automatically installed when the drive is connected and detected by the computer if the drivers are not already installed. Newer WD SES Drivers are not available for manual download from Western Digital and are only available through Windows and macOS updates. For additional assistance with driver issues please refer to Answer ID 13977: How to Install WD Drivers for Windows and macOS for External Drives.
Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2023, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.
This installer - WD Drive Utilities and WD Security, are contained within the WD Drive Utilities and the WD Security zip files and installs custom Western Digital software for WD USB and FireWire enabled external hard drives under Macintosh computers.
I finally got a solution solved for not being able to access my WD external hard drives because the new APPLE softwares not compatible with the old software that WD won't update on the external hard drives.
My best guess is that the PC list means your "My Computer" list of disks. If it used to just be there originally and suddenly disappeared, you have a disk problem totally unrelated to passwords. Then I would recommend running the original CD's recovery programs (or use the Moab's links and download anything that looks useful for your exact WD model.)
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This license is commonly used for video games and it allows users to download and play the game for free. Basically, a product is offered Free to Play (Freemium) and the user can decide if he wants to pay the money (Premium) for additional features, services, virtual or physical goods that expand the functionality of the game. In some cases, ads may be show to the users.
This software is no longer available for the download. This could be due to the program being discontinued, having a security issue or for other reasons.
If the WD My Passport is not showing up on the Mac desktop, Finder, or Disk Utility after connecting to your Mac, how to find it and make it work? If you can't see files from WD external hard drive on Mac, how to access data? You'll get answers here.
If a message like: "You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the drive, you want to unlock" pops up and you can't open or unlock your WD passport drive:
If you have used WD Utilities or have created a secure password to keep others from accessing the files on the drive, you have to type the password to unlock the drive (unless you enable auto-unlock for this computer) each time:
To fix WD My Passport not working on Mac or WD unlocker not working (though you know the right password) after the macOS Monterey update, simply download, update, and install the latest WD Discovery Utilities for macOS 12 macOS Monterey.
If unfortunately, you can't remember the password, you can only reformat the WD My Passport for Mac hard drive to make it work again, but at the expense of data loss. So, recover your data with iBoysoft data recovery software in advance.
2. Safely remove the WD My Passport and reconnect it to the USB port. As sometimes an older Mac is not able anymore to transfer all the power a new generation drive needs to run it properly, you can also try a USB hub with its independent power supply to feed the energy the drives need.
3. Check whether the USB cable and USB port are not working by connecting other hard drives to this USB port or USB cable and see if that makes a difference. You can make a test with a flash drive or a known working hard drive to check the cable integrity for example.
4. Reboot your Mac computer. In some cases the software (drivers, firmware) that sits in the USB port can be hung, after the reboot check again if your WD My Passport drive now is showing up in Disk Utility/Finder or not. Try also to shut down the Mac completely, wait 10 seconds, and then power on, sometimes the system just needs to start fresh from all background activities.
5. Use the Disk Utility to check the setup from your hard drive. Check if it's identified as USB External Physical Disk and GUID Partition Map. Then check if the WD passport drive is formatted to APFS (APFS partitions can't be recognized on macOS 10.12 or earlier versions), EXT4, or NTFS. Sometimes, the incompatible file system of the drive makes this WD My Passport not detected.
If the WD Passport not showing up in Finder and desktop, the configuration of the Finder Preferences may prevent your WD My Passport drive from being seen. In other words, you didn't allow the connected external hard drives to show up in the Finder or on the desktop.
4. Go to Desktop or Finder and check if your WD My Passport is showing up now. If not, download, and install iBoysoft Data Recovery on your Mac and then check if your WD My Passport is detected by this data recovery app.
If the WD Passport light blinking but not working on Mac is the situation you're confronted with, chances are that your WD drive may have some software problem. Anyway, you can check it by seeing if your WD My Passport or WD My Passport Ultra is showing up in macOS Disk Utility.
Sometimes, hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the hard drive. Under this situation, you may see the drive is greyed out. So if you find the WD My Passport for Mac drive not mounting and greyed out in Disk Utility, try to manually mount it to fix the issue.
If you can't mount the WD My Passport for Mac manually, there should be some file system problems in this WD drive. But don't worry. There is a native repair tool called First Aid in Disk Utility, which can analyze and repair basic hard drive errors, especially with file systems and catalogs, extends, and volume bit maps.
If the WD drive doesn't show up in Disk Utility, you can check if the Mac has detected and recognized its hardware information in System Information: Go to Applications > Utilities > System Information > USB. And then check the external hard drive information.
If your Mac runs macOS 10.12 or earlier but the WD drive as APFS (Apple File System) formatted, this could result in WD My Passport not working on Mac. You are advised to update your macOS. Then, your Mac can work with the latest file systems, software, and some firmware relating to USB peripherals and devices.
If First Aid was unable to repair the errors in the WD My Passport, it means that the file system of the WD drive has been damaged severely. Common, to fix the WD My Passport not showing up on Mac, you have to reformat it.
If My Passport for Mac hard drive is not showing up on Mac after trying the above solutions, it means that the WD hard drive is not recognized by Mac. Very probably, your My Passport for Mac has some hardware problems. To check it, you can use Apple Diagnostics to help you.
Note: Apple Diagnostics is a set of diagnostic tools used by technicians to find Mac hardware faults. Before starting Apple Diagnostics, it is advised to disconnect all the external devices except the keyboard, mouse, and your WD passport drive.
Sometimes, an external hard drive does not show up on Mac due to simple issues such as a faulty USB cable or port. In addition, the following reasons may also lead to WD My Passport not working or showing on Mac.
Just like any other external hard drive, My Passport for Mac hard drives may not show up after connecting to a Mac. This article offers guidance to help you fix the WD drive not showing up the issue in many different situations.
This article offers a full guide to help you fix the WD Passport not showing up issue in different situations. It's worth mentioning again that once this issue happens, rescue files from your WD Passport hard drive with iBoysoft Data Recovery for Mac first, or you'll face permanent data loss.
Normally, if you have incorrect settings in Mac Finder preferences, you can't see My Passport in Finder or Mac Desktop. Or, the WD drive itself has some software or hardware problems. An older macOS may also cause this problem.